Vivago
Legal

Privacy
Policy

Effective Date: October 1, 2025 | Last Updated: April 2026

1. Introduction

Welcome to Vivago Digital. We are a professional website and mobile application development company committed to delivering high-quality digital solutions. This Privacy Policy explains how we collect, use, protect, and share information in connection with our services, as well as the terms governing our relationship with clients and visitors. By engaging our services, visiting our website, or communicating with us, you acknowledge that you have read, understood, and agree to the practices described in this policy.

2. Information We Collect

We collect various types of information to provide, improve, and personalize our services.

2.1 Information You Provide to Us

  • 01Full name, company name, and job title
  • 02Email address, phone number, and mailing address
  • 03Project briefs, creative assets, brand materials, and written content you share with us
  • 04Payment and billing details (processed securely through third-party payment providers)
  • 05Communications via email, contact forms, video calls, or messaging platforms
  • 06Feedback, reviews, and testimonials you voluntarily submit

2.2 Information Collected Automatically

  • 01IP address, browser type, and operating system
  • 02Pages visited, time on site, and navigation patterns
  • 03Referring URLs and search terms used to find our website
  • 04Device identifiers and screen resolution
  • 05Cookies and similar tracking technologies

2.3 Information From Third Parties

  • 01Business contact information from professional networks (e.g., LinkedIn)
  • 02Referral information from partners or affiliates
  • 03Analytics data from integrated third-party tools

3. How We Use Your Information

Vivago Digital uses the information we collect for the following purposes:
  • —To understand your project requirements and deliver agreed-upon services
  • —To communicate project updates, timelines, and deliverables
  • —To process invoices and manage payments
  • —To provide technical support and resolve issues
  • —To manage our client relationships and internal records
  • —To analyze website traffic and user behavior to improve our online presence
  • —To comply with legal and contractual obligations

4. How We Share Your Information

Vivago Digital does not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
  • —Trusted Service Providers (AWS, Google Cloud, Stripe, PayPal, etc.)
  • —Legal Requirements (response to valid legal processes or court orders)
  • —Business Transfers (merger, acquisition, or sale of assets)
  • —With Your Consent (e.g., featuring your project in our portfolio)

5. Data Security & Protection

Vivago Digital takes the security of your information very seriously. We implement industry-standard security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. Our practices include HTTPS encryption, restricted access controls, regular security audits, and non-disclosure agreements (NDAs) signed with all team members.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting requirements.
  • —Active client project files: Retained for the duration of the engagement plus 3 years
  • —Financial records and invoices: Retained for 7 years as required by law
  • —Communication records (emails, messages): Retained for 2 years post-project
  • —Website analytics data: Retained for 13 months on a rolling basis

7. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website performance. You can control and manage cookies through your browser settings.

8. Your Rights & Choices

As our client or website visitor, you have the following rights regarding your personal information:
  • —Right to Access: Request a copy of your personal data
  • —Right to Rectification: Request correction of inaccurate information
  • —Right to Erasure: Request deletion of your personal data
  • —Right to Restrict Processing: Request limits on how we use your data
  • —Right to Data Portability: Request your data in a structured format

14. GDPR Alignment

Vivago Digital aligns its practices with internationally recognized privacy standards including the General Data Protection Regulation (GDPR). We process personal data only where we have a lawful basis such as contract performance, legitimate interests, consent, or legal obligation.
Questions?

Get in touch with
our privacy team.

privacy@vivagodigital.com

Business Hours: Sunday - Thursday, 9:00 AM - 6:00 PM (BST)